Refund & Cancellation Policy

At Ragini Spa, Ajman, we are committed to providing every guest with a professional, relaxing, and satisfying wellness experience. Please read our Refund and Cancellation Policy carefully before booking a session with us.

Booking Confirmation

All appointments made via phone call, WhatsApp, or our online booking form are confirmed only after verbal or written confirmation from our team. Walk-in guests are welcome 24/7, subject to therapist availability.

Cancellation Policy

– Guests may cancel or reschedule up to 2 hours before the scheduled session, free of charge.

– Cancellations made less than 2 hours before the appointment may be subject to a cancellation charge.

– To cancel or reschedule, contact us via WhatsApp or phone: +971 56 569 3279

No-Show Policy

If a guest fails to arrive for a confirmed appointment without prior notice, the session amount (if pre-paid) will not be refunded.

Refund Policy

– Refunds are generally not applicable once a session has been completed.

– If a session is cancelled by Ragini Spa, guests will be offered free rescheduling or a full refund.

– Dissatisfaction should be reported immediately during or after the session.

– Approved refunds are processed within 5–7 business days.

Package & Offer Bookings

Seasonal offers and discounted packages (including the AED 99 offer) are non-transferable and non-refundable once redeemed, unless the service was not delivered as promised.

Rescheduling

Guests can reschedule at no extra cost, subject to availability, by informing us at least 2 hours in advance.

Contact Us

Call: +971 56 569 3279

WhatsApp: wa.me/971565693279

Address: Al Quds Street, Rashidiya 3, Ajman, UAE

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