Review Policy

Last Updated: June 2026  |  Ragini Spa, Ajman, UAE

We Value Honest Feedback

At Ragini Spa, customer reviews are the most honest reflection of the service we provide. With over 783 verified Google reviews and a 4.9-star rating, we have built our reputation on real experiences – not manufactured opinions.

This policy explains how we handle customer reviews, what we accept, and how we respond to feedback – both positive and negative.

Our Review Sources

Reviews displayed on raginispa.ae are sourced from:

  • Google Business Profile – our primary verified review platform, publicly accessible at Google Maps.
  • Direct Guest Feedback – feedback shared with our team during or after a session.

We do not create, fabricate, or commission fake reviews. All reviews shown on our website are genuine and traceable to a real guest experience.

How We Select Reviews to Feature

When featuring reviews on our website or social media, we follow these principles:

  • Reviews are selected based on relevance, helpfulness, and authenticity – not because they are positive.
  • We feature a range of perspectives to give new visitors a realistic expectation of their experience.
  • We never edit or alter the content of a guest review before displaying it.

Our Policy on Incentivised Reviews

Ragini Spa does not offer discounts, free sessions, gifts, or any other incentives in exchange for positive reviews. We believe that the quality of our service should speak for itself.

We do encourage satisfied guests to share their experience on Google – but this is always a free choice, never a condition of their visit.

How We Respond to Reviews

We actively monitor our Google reviews and respond professionally to all feedback.

Positive Reviews

We thank guests for their time and kind words, and use their feedback to recognise our therapists and improve our service further.

Negative or Critical Reviews

We take critical reviews seriously. Our approach:

  1. We acknowledge the guest’s experience without dismissing their concern.
  2. We investigate the specific feedback internally.
  3. We respond publicly with transparency, and where appropriate, invite the guest to contact us privately to resolve the issue.
  4. We use negative feedback to identify areas for improvement in our training, hygiene, or customer service.

We never request removal of a genuine critical review. We believe honest criticism helps us grow.

Reporting Fake or Malicious Reviews

 If we believe a review is fraudulent, spam, or posted by someone who was never a guest, we will report it to Google for investigation through the proper channel. We do not attempt to suppress legitimate criticism.

Therapist Reviews

 Therapist profiles on our website (LINH, DEVIKA, SANYA, FARZANA, EVICA, ELINA, and others) are descriptions of their qualifications and experience. They are not customer reviews. These profiles are written by Ragini Spa’s management team and are reviewed for accuracy.

Contact Us About a Review

If you have concerns about a specific review displayed on our website, or if you have had an experience at Ragini Spa that you would like to share directly:

  • 📞 +971 56 569 3279
  • 💬 WhatsApp
  • 📍 Al Quds Street, Rashidiya 3, Ajman, UAE

This Review Policy was last updated in June 2026. Ragini Spa is licensed by the Ajman Department of Economic Development (License No. 131399).

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